Food Sospeso Inc. - Privacy Policy
Effective Date: [January 29, 2026]
Food Sospeso Inc. ("Food Sospeso", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or make a donation.
This policy is intended to support transparency for donors, restaurant partners, corporate sponsors, volunteers, and any other visitors to our website.
1. Scope This Privacy Policy applies to information we collect through:
- Our website and online donation pages (collectively, the "Site");
- Communications with us (email, text message, phone, social media, or other channels);
- Program participation through our partners (e.g., restaurants, approved Food Distributors, and corporate sponsors), where we receive information to operate the program.
2. Information We Collect
2.1 Information you provide directly
Depending on how you interact with Food Sospeso, we may collect:
- Contact information (name, email address, phone number, mailing address);
- Donation details (donation amount, donation frequency, date/time, donation reference numbers);
- Communications and inquiries (messages you send us, feedback, support requests);
- For corporate sponsors or partners: business contact information and onboarding details needed to manage the relationship.
We use third-party payment processors (such as Stripe) to process online donations. We do not store full payment card numbers on our servers. Payment information is collected and processed directly by the payment processor under its own privacy policy and security practices.
2.3 Information collected automatically
When you use the Site, we may automatically collect certain information, including:
- Device and browser information (IP address, browser type, device identifiers, operating system);
- Usage information (pages visited, links clicked, time spent, referring/exit pages);
- Approximate location derived from your IP address (city/region level).
We may use cookies, pixels, and similar technologies for essential site functionality, analytics, and to improve user experience. You can manage cookies through your browser settings. If we use advertising-related cookies in the future, we will update this policy and provide appropriate controls where required.
3. How We Use Information
We use the information we collect to:
- Process and acknowledge donations and provide donor receipts;
- Operate and improve the prepaid meal program and related services;
- Communicate with you about donations, program updates, events, and administrative messages;
- Respond to inquiries and provide support;
- Detect, prevent, and address fraud, unauthorized activity, and security incidents;
- Comply with legal, tax, and regulatory obligations (including recordkeeping).
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
4.1 Service providers
We may share information with vendors that help us operate the Site and our services (for example, payment processing, email delivery, analytics, fraud prevention, hosting, and customer support). These providers are permitted to use personal information only to perform services for us and must protect it.
4.2 Payment processors
If you donate online, your payment is processed by a third-party payment processor (e.g., Stripe). The processor may collect personal information and payment information directly from you in order to complete the transaction. Please review the processor's privacy policy for details about its data practices.
4.3 Program operations (restaurants and Food Distributors)
To operate the program, we may share limited information as needed with participating Restaurant Partners and approved Food Distributors, such as aggregated donation allocation information, confirmations related to meal delivery, and operational details. We aim to minimize personal data shared and do not share donor payment card details with partners.
4.4 Legal and compliance
We may disclose information if we believe in good faith that disclosure is necessary to comply with applicable law, respond to lawful requests, protect the rights, property, or safety of Food Sospeso or others, or investigate fraud and security issues.
4.5 Business transfers
If Food Sospeso is involved in a reorganization, merger, or transfer of assets, information may be transferred as part of that transaction, subject to appropriate protections.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to maintain accurate records of donations, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it is collected.
6. Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure. You use the Site at your own risk.
If we handle "private information" of New York residents, we maintain reasonable safeguards consistent with applicable New York data security requirements (including the NY SHIELD Act).
7. Your Choices
7.1 Communications
You may opt out of non-essential email communications at any time by using the unsubscribe link in our emails or by contacting us at info@foodsospeso.org. We may still send administrative or transaction-related messages (for example, donation receipts).
7.2 Cookies
Most browsers allow you to remove or reject cookies. Note that some features of the Site may not function properly if cookies are disabled.
8. Children's Privacy
The Site is not intended for children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
9. International Visitors
Food Sospeso is based in the United States. If you access the Site from outside the U.S., your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
10. Links to Third-Party Sites
The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
11. Changes to This PolicyWe may update this Privacy Policy from time to time. We will post the updated policy on the Site and update the Effective Date above. Your continued use of the Site after changes means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Food Sospeso Inc.
- 244 Fifth Avenue, Suite A245, New York, N.Y. 10001
- info@foodsospeso.org
- +1 (516) 344-8063
13. State Disclosures
Food Sospeso Inc. is a 501(c)(3) nonprofit organization. View our State Disclosures here.
